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    ☆ Please no customer service inquires through our Instagram ☆
    Email returns@crownedathletics.com if your question can not be answered below


    Important Information for All Returns and Exchanges:

    • Items must be in original condition with tags still attached and are subject to inspection.
    • Domestic exchanges/returns must be initiated within 30 days of order date.
    • International return window based on date of arrival.
    • Shipping and handling costs are non-refundable.
    • Items purchased on sale are not eligible.
    • All accessories are final sale.
    • We cannot accept exchanges or returns on hair accessories for hygiene reasons.


    To Initiate the Return Process:
    • For US returns: access returns center https://crowned-athletics.fabreturns.app 
    • If refund option is selected, return shipping will be deducted from final refund amount.
    • If store credit option is selected, return shipping is complimentary.
    • Store credits are not eligible to be used with additional discount codes.
    • Access store credits: https://crowned-athletics.fabreturns.app/store-credits/
    • Please allow 3-5 days to process once received at our office, followed by 5-10 days for your bank to process the refund request.
    • For international returns: email returns@crownedathletics.com to initiate. Return shipping fees must be paid by customer.
    To Initiate the Exchange Process:
    • For US exchanges: access returns center https://crowned-athletics.fabreturns.app 
    • If needing different size of same item: proceed to return center, select "exchange," and then find available size. If the new size is out of stock, you will have to proceed as a return instead. We CANNOT process an exchange with an out of stock item.
    • The new sized item will be reserved for 30 days, after which will be released and you will be issued a refund instead once the original item is received.
    • If needing a new color or style: proceed to return center and select "store credit." Funds will be available for use once the return shipping label of original item as been scanned by carrier.
    • Access store credits: https://crowned-athletics.fabreturns.app/store-credits/
    • If you are in the US, we will gladly ship your new item free of charge. Please allow 2-3 business days to process the exchange once the original item is returned to our facility.
    • For international exchanges: Best to proceed as full return with new purchase. Return shipping fees must be paid by customer. Email returns@crownedathletics.com to initiate.

       To Access Store Credits:

      Important: Please do not send products back to us without first filling out return form! We will not be able to issue a refund or exchange!


      Final sale items:
      Headbands, scrunchies, and other hair accessories are final sale and cannot be returned or exchanged.  
      Sale items are final sale. Discount coupons entered at checkout are not considered a sale item and are fine to return or exchange.
      Please do not send these items back to us as we will not refund or exchange them and we are unable to return them to you.




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